Beta
Call recording and import
Relevant phone conversations can be recorded or imported as the basis for further processing.
Customer memory for teams
The call ends. The value doesn't have to.
EasyAfterCall collects and structures knowledge from your customer conversations, so follow-up, history and next action no longer depend on memory and scattered notes.
The platform is under active development. Every capability below is labelled with its status.
Customer call
Summary and next action
Transcript of the call
Structured points and commitments
Suggested follow-up
The problem
Important knowledge disappears when the call ends
After a customer conversation, the important details usually live in someone's head, in private notes, in email threads or spread across several systems. That makes follow-up person-dependent and the history incomplete.
Person-dependent knowledge
When a colleague takes over the account, the dialogue often starts from scratch.
Unstructured follow-up
Commitments are noted differently from person to person – or not at all.
Scattered history
Telephony, email, calendar and CRM each tell part of the story.
How the product is designed
From conversation to next action
This flow describes the product direction. Each step is only usable to the extent the underlying capability is marked as available.
- 01
Conversation
Relevant customer calls are recorded or imported.
- 02
Transcription
The conversation is turned into text.
- 03
Structuring
Points, commitments and context are extracted.
- 04
Customer history
Knowledge is attached to contact and company.
- 05
Follow-up
Tasks and suggested follow-up email.
- 06
Next action
The team knows what happens next.
Use cases
Built for the people who talk to customers
One customer memory – different needs.
Sales
Keep track of commitments, objections and next steps without writing everything down manually.
Customer service
See what the customer previously discussed with you before the call begins.
Account management
Keep continuity in the relationship, also when ownership changes hands.
Leadership
Get an overview of customer dialogue across the team instead of scattered notes.
Features
A product built in the open
Below is both what exists today and what we are working on. Status is stated on every card.
AvailableBetaComing soonProduct visionWe label clearly what exists today and what is still being built.
Beta
Transcription
The conversation is turned into searchable text so the content can be found.
Beta
AI summary of the call
A short summary of the key points and commitments from the call, for human review.
Coming soon
Structured customer history
Calls, commitments and notes collected in a coherent history per customer.
Coming soon
Contacts and companies
Contacts and companies as the shared anchor for knowledge.
Coming soon
Tasks and follow-up
Commitments from the call become concrete tasks with owner and due date.
Vision
The company's customer memory
The goal of EasyAfterCall is that knowledge about the customer does not live in one employee's head, but in a shared, structured memory built continuously through contact with the customer.
This is the product vision we work towards. See feature status for what exists today.
- Continuity in the relationship across colleagues and years
- History that is structured, not just stored
- Follow-up grounded in what was actually said
- A shared starting point for the whole team
Integrations
Designed to work with what you already use
Integrations are built gradually and with the fewest possible permissions. Status is shown on each card.
Google Workspace
AvailableIdentity and workflow in the Google environment, with minimal permissions.
Gmail
AvailableSupport for follow-up email. We do not want broader inbox access than necessary.
Google Calendar
AvailableAvailability via free/busy – without reading meeting content.
Microsoft 365
Coming soonConnection to the Microsoft environment for mail and calendar.
Outlook
Coming soonFollow-up and calendar inside the Outlook workflow.
Telephony
BetaThe source of the conversations that form the customer memory.
Privacy and trust
Access by need – not by convenience
We design the platform around data minimisation. The following describes our architectural principles, not a legal guarantee or a certification.
Fewest possible permissions
We request the narrowest possible scopes from integration providers.
Separated workspaces
Customer data is kept separated between workspaces.
Controlled access
Access to data is granted by role and need.
Free/busy without content
For availability it is enough to know whether a slot is free or busy – not what the meeting is about.
Want to follow the development of EasyAfterCall?
Get in touch for a conversation about your needs, or log in if you already have access to the platform.