Terms of Service

EasyAfterCall provides a SaaS platform supporting the handling of customer conversations and the work that follows, including summaries, history, follow-up and optional integration with third-party services.

The service is provided as available at the given time. Capabilities labelled beta, coming soon or product vision are not part of the agreed deliverable until they are made generally available.

Access requires an account created by the customer or its administrator. The customer is responsible for keeping credentials confidential, for managing user access and for activity carried out through the account.

The customer must notify us immediately if unauthorised access is suspected.

The customer is the data controller for personal data processed in the platform and is responsible for the lawful basis – including for recording and transcription of calls – and for giving call participants and data subjects the required information.

The customer is responsible for complying with recording and consent rules in the jurisdictions in which it operates.

The platform may use AI for transcription, summaries and follow-up suggestions. Output is automatically generated, may contain errors or omissions, and must be reviewed by a human before it is relied upon for decisions, communication or commitments.

The customer is responsible for content sent or used externally based on AI output.

Integrations, including Google and Microsoft services, are provided by third parties and are subject to their own terms and policies. The customer is responsible for having the right to connect the relevant accounts.

We are not responsible for changes, limitations, outages or discontinuation of third-party services. A user may disconnect an integration at any time, after which the capabilities depending on it cease.

Where we process personal data on the customer's behalf, and where relevant or required, a data processing agreement is entered into as part of the contractual relationship. Such an agreement takes precedence over these terms with respect to the processing of personal data.

Our processing of personal data is described in the privacy policy.

The service must not be used for unlawful purposes, to infringe third-party rights, to circumvent security measures, for reverse engineering, to place undue load on the infrastructure, or to process data without a proper basis.

The service must not be resold or made available to third parties without a written agreement.

All rights to the platform, including software, design, documentation and trademarks, belong to EasyAfterCall or our licensors.

The customer retains all rights to its own content and data. We obtain only a limited right to process the customer's data for the purpose of delivering, securing and supporting the service.

The parties keep confidential information received under the agreement confidential and use it only to perform the agreement. The obligation survives termination.

We aim for high and stable availability but do not guarantee uninterrupted operation. Planned maintenance will be announced where practicable.

We may develop and change the service. Material changes that degrade core functionality will be announced to the customer with reasonable notice.

We may temporarily suspend access in case of urgent security issues, abuse or material breach, and will notify the customer as soon as possible.

The agreement may be terminated in accordance with the period and terms agreed between the parties. In case of material breach, the agreement may be terminated after written notice with a reasonable cure period.

On termination the customer may, within a reasonable period, request delivery or export of its data, which is handled under our offboarding procedure, after which data is deleted or anonymised unless law requires continued retention.

Prices, payment terms and subscription period follow from the specific agreement or order confirmation between the parties. No public pricing is set out in these terms.

Each party is liable under applicable law, subject to the limitations set out in the specific agreement between the parties.

Neither party is liable for indirect losses, including loss of operations, revenue or data, or losses caused by third-party services, unless otherwise required by mandatory law or in cases of gross negligence or intent.

The agreement and these terms are governed by the law of the country in which EasyAfterCall is established, unless otherwise agreed in writing between the parties and unless mandatory consumer protection or conflict-of-law rules provide otherwise.

The parties will first seek to resolve any disagreement amicably. Venue follows from the specific agreement between the parties.

Enquiries regarding these terms can be sent to info@roi-online.dk.